Customer Service

Returns

What is your online returns policy?

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.

We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

This does not affect and is in addition to your statuatory rights as a consumer.

Please enclosed note  with your goods, and and make sure all returned items are well packaged, so as not to be damaged in the post.

Please ensure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.

For further information please visit our Returns section.

How do I return an item?

Please contact our service through email , they will tell you the details about the returning

Can you confirm you have received my return?

We aim to process returns within 2 working days of receiving them. You will be notified by email once the return is complete.

We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

Should you have any queries about your return, please feel free to contact our Customer Service team 

How long will it be before I get a refund?

We aim to process returns within 5 working days of receiving them.

How long will it be before I get an exchange?

We aim to process returns within 2 working days of receiving them. Once your return has been processed, and provided we have the exchange items in stock, you should receive them within 8-10 working days. The overall expected time for an exchange can be up to 7 days upon receipt of the item.

Who pays for return postage?

We do not pay for return postage on items that are unsuitable, however we will send any replacement items to you for a flat fee of £6 (UK Only).

Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

Why have you not refunded the original delivery charge?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.

Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

 

Payments

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, to ensure the authenticity of each card payment.

Which credit cards do you accept?

 

We accept Mastercard, VISA